CALL (587) 223-8107 to BOOK your APPOINTMENT today!

Shipping Policy

Secured Shipping Cost(s):

Certain products during store promotions may qualify for FREE Shipping which will be deducted from your checkout page. At this point, there is nothing extra you will need to do!

We ship our product to most countries worldwide, for all domestic and international packages. While we strive to deliver goods in the time frame we specify, we cannot guarantee or accept liability for deliveries made outside the specified time frame. As we rely on third-party shipping companies to facilitate our customer deliveries for us, we cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

Once an order has been processed, a tracking number usually takes 3-7 business days to be generated. Please take note to allow 3 to 5 business days for your tracking information to be updated. If you have not received your tracking number within 5 business days and/or If the tracking status is "not available" within 3 to 5 business days from the time you have received your tracking number, kindly send us an email at

The processing time for orders is 3-5 business days. Once the shipment is already loaded on the plane, the estimated delivery is 14-20 business days for the Canada & United States and 20-30 business days internationally. Please take note that there are some unforeseen circumstances like customs delays that we are unable to control on our end and also, some delays if there is an upcoming holiday season

We are not liable for deliveries that are affected by customs, natural occurrences, transfers from Canada Post to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs, or back-end charges incurred.

Customers within Grande Prairie, Alberta, Canada, and environs may qualify for same-day delivery if orders are placed before 2:00 p.m during weekdays or 3-5 business day delivery at no additional cost. Please email us at for more information after placing your order.

Thank you and stay glowing :)

The Hair Glow Studio, Dispatch Team.